Legal & Policies

Last updated: February 2026

Privacy Policy

1. Introduction

MAR Hosting ("we", "our", "us"), located at 332, BD Brahim Roudani, Etage 5, Appt 21, Résidence Rayhane, Quartier Maârif, Casablanca, Morocco, is committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy complies with Moroccan Law No. 09-08 on the Protection of Individuals with Regard to the Processing of Personal Data, as well as the European Union General Data Protection Regulation (GDPR) where applicable.

2. Data We Collect

• Account information: Name, email address, phone number, company name, billing address
• Identity verification (KYC): Government-issued ID, proof of address (required for all customers)
• Payment information: Billing details processed securely through our payment providers
• Technical data: IP addresses, server logs, service usage statistics
• Communications: Support tickets, emails, and other correspondence

3. How We Use Your Data

• Providing and managing your hosting services
• Processing payments and invoicing
• Identity verification and fraud prevention
• Customer support and communication
• Legal compliance and regulatory obligations
• Service improvement and analytics

4. Data Storage & Protection

Customer data is stored on infrastructure located in the European Union (Netherlands), protected by GDPR and EU data protection laws. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.

5. Data Retention

We retain personal data for the duration of the customer relationship plus the legally required retention period. Billing records are retained for 7 years as required by Moroccan commercial law. Upon account closure, personal data is deleted within 90 days unless legally required to retain.

6. Your Rights

Under Moroccan Law 09-08 and GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data (where legally permissible)
• Object to processing of your data
• Data portability

To exercise these rights, contact us at [email protected].

7. CNDP Registration

Our data processing activities are registered with the Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP) in accordance with Moroccan law.

Terms of Service

1. Service Agreement

By using MAR Hosting services, you agree to these Terms of Service. MAR Hosting provides cloud hosting, colocation, and storage services as described on our website. Services are subject to availability and may be modified with reasonable notice.

2. Account Requirements

• You must be at least 18 years of age
• You must provide accurate and complete registration information
• You must complete our Know Your Customer (KYC) verification process
• You are responsible for maintaining the security of your account credentials

3. Payment Terms

• Services are billed monthly in advance (base fees) and monthly in arrears (usage-based charges)
• Prices are listed in Moroccan Dirham (MAD) and are exclusive of applicable taxes
• Payment is due within 14 days of invoice date
• Late payments may result in service suspension after 7 days overdue
• We accept bank transfer, credit card, and other payment methods as listed on our website

4. Service Level Agreement

• Network uptime: 99.9% monthly availability
• Power uptime: 99.99% monthly availability
• SLA credits are calculated as a percentage of the monthly service fee for the affected service
• Claims must be submitted within 14 days of the incident

5. Limitation of Liability

MAR Hosting's total liability for any claim is limited to the fees paid by the customer for the affected service in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

6. Termination

• Monthly services: 30 days written notice
• Term contracts: subject to the minimum commitment period as specified
• Early termination of term contracts: remaining fees for the committed period are due
• We may terminate for breach of the Acceptable Use Policy with immediate effect

Acceptable Use Policy

1. Know Your Customer (KYC)

All customers must complete identity verification before services are activated. Required documents:

• Valid government-issued photo ID (passport, national ID card, or driver's license)
• Proof of address (utility bill, bank statement, or official document dated within the last 3 months)
• For businesses: company registration documents (Registre du Commerce, statuts, or equivalent)

We reserve the right to request additional documentation at any time. Failure to provide valid identification will result in service suspension.

2. Prohibited Activities

The following activities are strictly prohibited and will result in immediate service termination:

• Illegal content: Hosting, distributing, or linking to content that violates Moroccan law, EU law, or international law
• Spam and bulk email: Sending unsolicited bulk emails or operating spam-related infrastructure
• Fraud and phishing: Operating fraudulent websites, phishing campaigns, or scam operations
• Network attacks: Launching DDoS attacks, port scanning, network intrusion, or any form of cyber attack
• Malware: Hosting, distributing, or developing malware, ransomware, or exploit kits
• Unauthorized cryptocurrency mining: Mining cryptocurrency without explicit written approval
• Copyright infringement: Hosting pirated content, counterfeit goods, or infringing material
• Child exploitation: Any content involving the exploitation of minors (zero tolerance)
• Terrorism: Content promoting or supporting terrorist activities

3. Enforcement

• Violations result in immediate service suspension pending investigation
• We cooperate fully with Moroccan law enforcement authorities and international agencies
• No refund is provided for services terminated due to AUP violations
• We may report illegal activities to the relevant authorities

4. Anti-Money Laundering

MAR Hosting complies with Moroccan anti-money laundering regulations. KYC verification is mandatory for all customers. We monitor for suspicious payment patterns and report concerns to the appropriate authorities. Customers using services for money laundering or terrorist financing face immediate termination and legal reporting.

5. Data Sovereignty

Customer data hosted on MAR Hosting infrastructure is stored in European Union datacenters (Netherlands), protected by both GDPR and Moroccan Law 09-08. Data is not transferred to jurisdictions outside the EU without customer consent, except as required by law.

6. Abuse Reporting

To report abuse or violations of this policy, contact [email protected]. We investigate all reports and respond within 24 hours on business days.

Governing Law

These policies are governed by the laws of the Kingdom of Morocco. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Casablanca, Morocco.